Customer Success Manager

Why this role matters

You will be the connective tissue between our customers, our product, and the outcomes that matter. This role is for someone who can earn trust with senior leaders, make complex work feel clear, and keep momentum moving after the first workshop ends.

What you’ll do

• Lead customer onboarding and translate executive priorities into practical success plans.
• Run focused check-ins, portfolio reviews, and working sessions with customer teams.
• Spot adoption risks early and turn them into clear, actionable next steps.
• Connect customer feedback to product, delivery, and leadership decisions at Trebor.
• Create playbooks and reusable practices without making the experience feel generic.
• Make progress visible through clear milestones, evidence, and outcome reporting.

What you bring

• Experience in enterprise customer success, consulting, transformation, or SaaS delivery.
• Confidence working with senior stakeholders and cross-functional teams.
• Clear written communication and a strong instinct for facilitation.
• The ability to turn ambiguity into an organized plan without overcomplicating it.
• Curiosity about AI adoption, portfolio governance, and how organizations change.

What success looks like

1. 01Customers know what success looks like and what should happen next.
2. 02Risks and opportunities surface early enough to act on them.
3. 03Trebor learns faster because customer insight reaches the right people.